Refund policy
What you can expect if something goes wrong with an order, and when a refund is available.
Before your order is approved
Orders paid in taka are verified by hand. Until that verification completes, no access has been granted and a full refund is always available.
This covers a wrong transaction reference, money sent to the wrong number, a duplicate payment, or simply changing your mind before approval.
After your order is approved
Approval hands over the whole product at once — an access link, a file folder, or a channel invitation. Because of that, a refund is not generally available once access has been used.
If you have been approved but have not yet opened or used the access, contact us and we will consider the request on its facts.
When we refund regardless
- The access link or files do not work, and we cannot resolve it within 24 hours of you telling us.
- The product materially differs from what its page described.
- You were charged more than once for the same order.
- The order was not placed by you.
Orders paid outside Bangladesh
Paddle.com Market Ltd is the merchant of record for those orders and processes refunds. Paddle applies its own buyer terms, which include a standard refund window, in addition to this policy.
Contact us first and we will raise it with Paddle, or you can approach Paddle directly using the reference on your statement.
How to ask
Write to [email protected] or message our support number with your transaction reference and the phone number on the order. Quoting the transaction reference gets a faster answer.
We aim to respond within two working days, and to return an approved refund by the route you paid.